There is a great workflow behind any great work enterprise and great experience. There required a foundation for all digital workflows to become successful. It will allow them to connect more and more people, systems, and functions across your organization.
Transforming a business to a digital IT (information technology) workflow will be a step toward modernization and allow your business to grow, optimize productivity, cost, and resilience. ServiceNow is one example that always helps you to form a modern business along with aggregate control over all of your software and hardware systems.
It will provide superb management and association with all systems connected. There is numerous cloud-based software in the market but unlike others, only ServiceNow covers most of the market. It will make business platforms organize data, automate workflow, and conduct successful marketing campaigns. If you are one of those who would like to learn information technology and other business integration services, then you need to know how to use ServiceNow. It is just like a language only if you know, you can speak.
To achieve optimal efficiency for business workflows, ServiceNow uses information technology service management systems. Providing configuration management database and service mapping is the primary function of ServiceNow.
If you are one of the users of ServiceNow then you know how difficult it is to learn this software and more difficult to apply it in practical life. There are numerous commands and databases which puzzle anyone, but not really. Smart people always find ways out of problems. There are some tools, hidden features, and tricks that will make your work easier and increase your efficiency.
Whether you are owning the business or working under any big corporation or business these tips and tools would help you a lot, make your work easier, and eliminate any chance of mistakes.
Table of content:
Service is tricks and Hidden features |
.list, .do/.form, .config |
Wildcard searching |
Canceling long-running transactions |
Advanced system dashboards – System Health & Security, API Usage |
Inbound REST API Explorer and Outbound REST API logging |
Test client-side code freely with the JavaScript Executor |
Delegate development and deployment permissions to personnel |
Developer and deployment permissions |
Conclusion |
Service is tricks and Hidden features
There are a lot of beneficial things that you must know about the system of ServiceNow. If you are an experienced user of ServiceNow or use it for long enough then you must start to grab little things from here and there like the “Hi” acronym which is used for the ServiceNow hi support site. It stands for “Hosted ITIL”. (You know that it is one of the oldest version names for the system).
Other than that numerous things can be beneficial for you, things that develop new functionality a breeze by managing your instance. If you are a user of SystemNow long enough then you might have come across a few of the helpful tricks of your own or talked to other ServiceNow users at the Knowledge Conference or your local ServiceNow User Group seminars and meetings discovered a long-forgotten Community post, etc.
Well, leave all that, if you are looking for new tricks and hidden features for your system now, then you are at the right place. Just keep reading the blog and expand your knowledge about it and know more about tricks and unknown features.
.list, .do/.form, .config
It is very tough to navigate to the entire list of records for a required table and it will become more difficult if the module that is required for accessing the table is missing, doesn’t exist, or is hard to find. So, our first trick is very helpful for you to overcome this issue, if you know the name of the required table then, go to the filter navigator search box (at the top left of the system) and table_name.list, which brings you directly to the list view of the table you wanted to navigate.
Let’s take an example, type incident. list, problem. list, or change_request.list. all these commands when typed in the navigation bar will bring you directly to change the table respectively. You don’t need to find them in the vast series of lists. It makes your work easier and fast.
And you know that this similar trick can be manipulated to build a new record. The steps for this are, type table_name.do or table_name.form will navigate you directly to a default view for creating a fresh record in a table. For opening a new form and creating a new incident, type incident.do is the best alternative.
At last, if you are a SystemNow administrator and looking for the Client Scripts, Business Rules, and other configuration files for a table you can simply get them all by typing table_name.config into the filter navigator. It will make your work easier.
Wildcard searching
If you want specific data then searching it in the system is a complicated and problematic task, but you know the default wildcard characters, you can just type them and the required data is displayed in the search results. You know that wildcard searching is available in the Global Text Search, the Knowledge Base, and in reference fields, and the list view of any table. Given below is the list of all wildcard searches let’s have a look:
- *search-term -or – %searchterm _ Search for values that contain the search term.
- %search-term _ Search for values that end with the search term.
- search-term% _ Search for values that start with the search term.
- =search-term _ Search for values that equal search-term.
- !*search term _ Search for values that do not contain search terms.
- !%searchterm Search for values that do not end with the search term.
- !=searchterm _ Search for values that do not equally search terms.
Canceling long-running transactions
Most of you must have faced any one of the following issues as a systemNow user:
- commenced some procedure that vacates you clasped and abandoned
- accidentally strike the alternative for glimpsing ALL the certificates on a big table
If yes, then canceling your current transaction will be a good idea. This type of action can be useful for the system administrators who just want to stop the running scripts which are resulting in a lot of complications for their specimen. But there is a shortcoming of this trick: it can only be used with extreme caution as it can adversely affect any part of your system. So, keep in mind before canceling your transaction that it doesn’t create any long-term issue in your system that further makes you upset. Let’s take an example (e.g., Loading large lists, form views, or pages).
If you wanted to cancel any of the transactions for your session then type this URL in your browser’s URL navigator: https://INSTANCE.service-now.com/cancel_my_transaction.do
Advanced system dashboards – System Health & Security, API Usage
You need to know of the instance of your current health and performance if you are an administrator of the system now. Similar to that, numerous dashboards are available that can furnish you with information about API utilization, instance security, and system architectural components.
System Diagnostics Homepage
It Delivers a summary of valuable diagnostic knowledge about a running specimen and parcel nodes.
ServiceNow Performance Homepagethe
It Glimpses an assortment of achievement metrics related to your specimen and the device where your specimen is hosted.
Instance Security Center
It glimpses a distinct outlet that enables you to regulate the obedience level of specimen safety controls, views safety event monitoring metrics,s and configures and sustains specimen safety settings.
REST & SOAP API Analytics Dashboards It glimpses a series of dashboards that illustrate the across-the-board analytics for API usage, analytics per API, and analytics per petitioning user.
Inbound REST API Explorer and Outbound REST API logging
It is challenging to work with any system API, but do you know that system now has a lot of useful tools and tricks that make it simpler to work with any API. For a more of their comprehension API documentation systemNow additionally on their developer site, delivers users with a distinctive tool to create and assess inbound REST messages inside the ServiceNow platform (which is of the most extraordinary work of them). Another tool is REST API explorer, which allows users to easily access the REST API Explorer, all you need is just a valid rest_api_explorer or admin role.
Many other useful tools are provided by systemthe as it offers
Outbound HTTP Requests log that lies under the “system log” application menu. The main specification of this tool is that you are supposed to find all outgoing HTTP messages from the system, response code, alongside the URL, information about the ServiceNow source (Workflow, Scheduled Script,), response body, etc. All the things that initiated the HTTP request.
All the HTTP requests your system has ever done with or without your permission are accessible for the users with the web_service_admin role.
Test client-side code freely with the JavaScript Executor
If you are a developer then the feature will be one of your favorite features in ServiceNow, i.e. the ability to run freeform server scripts against the system with the “Scripts – Background”, this can be said to be a module or superior feature to fix scripts. As a developer, if you have ever worked with any client-side code, you are supposed to have an idea of how difficult it is to test a simple GlideForm message or test a GlideAjax call. If you are one of them, who are looking for a client-side equivalent for Background/Fix scripts in service or, then you are at the right place or you are lucky.
First of all type the “Ctrl + Alt + Shift + J” shortcut key in your keyboard in the default view of the system. It will open the Javascript executor, where you are supposed to enter any of the codes ( in formatted or u formatted structure like you ever entered in background scripts) and execute it in the current view of the system.
Not over, we have some bonus tips for you. If you alter the option at the bottom left from “Execute my code” to “Browse vars,” then in your current form you are supposed to see a full list of all accessible browser environment variables and examine the bunch variety and importance. This feature is beneficial for detecting any kind of change from the client-side script.
Delegate development and deployment permissions to personnel
Through this, the administrator of the system can assign a non-administrator as a developer and can deploy resources for a specific application. You can also add many other permissions that the user can perform after becoming the developer. This trick is just like a user-admin console in which the user can only perform some tasks which he was allowed to do by the system administrator.
Let’s know in brief the step required to perform it. First of all, you must be an admin of the system. Without the authenticity of the admin, you are not supposed to perform the task. Three records are required for this trick. These are mentioned below:
- Application
- User
- Group
Procedure:
- First of all, navigate to System Applications them My Company Applications.
- Select the name of the application in which you want to add the developer or wanted to make your user, developers.
- The system will automatically open the record of the application.
- Press manage developers option
- The system will display the developer permission window on your screen.
- Now, you need to select the type of developer you wanted to make and you want to assign to your user.
- Select the developers to opt for adding the individual user as a developer or deployer.
- Or select the group option if you want to add all members of the group as developers or deployers.
Hence, the tools will start to work and it will help you and distribute the work with others. It will not only helps you but also reduce your workforce.
Developer and deployment permissions
Last but not least trick in our hidden tricks and advance options in ServiceNow software. This tools is the same as the previous one but has a little difference. Using Manage Developers the administrators can allocate one or more developer and deployment authorizations to a group or ,a particular user for a certain application and set of applications.
Let’s take an example to understand the concept, you can grant permission to a user that enables him to upgrade and modify the application, publish the application repository and ServiceNow Store, but the main specification is that you can avoid him publishing to an updated set. Like you can either grant him permissions or restrict him to performing a particular action. This will help you to some the work earlier along with taking care of your privacy and security.
Conclusion
Well, At the last of the article you may get a rough idea about all these hidden tricks and amazing tips. We recommend you to try them practically from now and see the differences in your work ethics. The world is upgrading let’s upgrade ourselves and move forward with these shortcuts. Impress your boss or build up a strong business, no one stops you if you have these tips and hidden tricks in your hands.
FAQ’s
⭕ What is ServiceNow?
✅ ServiceNow is an American-based software that uses information technology service management systems. Providing configuration management database and service mapping is the primary function of ServiceNow.
⭕ Is it essential to use ServiceNow to build a business and made it successful?
✅ Yes, it is one of the most important things every business needs to become successful and increase productivity. Nowadays the business is touching unexpected heights. So, proper database management and organization software like ServiceNow is a basic need of business.
⭕ What are the tips and tools to make work on ServiceNow easier?
✅ Is it difficult to learn the ServiceNow software and more difficult is to apply it practically. For a solution, there are some tools and tricks that can make your work easier and eliminate all issues. These tips are mentioned below:
- Delegate development and deployment permissions to personnel
- Developer and deployment permissions
- Test client-side code freely with the JavaScript Executor
- Inbound REST API Explorer and Outbound REST API logging
- Advanced system dashboards – System Health & Security, API Usage
- Canceling long-running transactions
- Wildcard searching
- .list, .do/.form, .config
The above tricks and tools make your work easier and help you to work faster.
⭕ What is the scope of ServiceNow as a career?
✅ As it is seen in today’s world that the IT business took over all other businesses and the world is fascinated towards revitalization. Son, now there is a lot of scopes of specialization in ServiceNow.
If you have specialization in IT and have a perfect idea about ServiceNow then your future will be very bright.
Author Bio:
Kalla Saikumar is a technology expert and is currently working as a content associate at MindMajix. Write articles on multiple platforms such as ServiceNow, Business Analysis, Performance Testing, Mulesoft, Oracle Exadata, Azure, and other courses. And you can join him on LinkedIn.